Everything you need to know about your stay at the Molaris Lodges
Whether it's check-in and check-out times, spa and meal times, cancellation terms, parking or bringing your pet, you’ll find all the key information about your stay clearly summarised here.
Check-in/Check-out
Your room is available from 2 p.m. on the day of arrival and until 10 a.m. on the day of departure. Please plan to arrive by 6pm. If you expect to arrive later, we kindly ask you to let us know by phone.
In the event of early departure or late arrival, 80% of the price of our gourmet three-quarter board will be charged for the booked period.
Meals
Our gourmet three-quarter board includes:
- A rich breakfast buffet from 7.30 a.m. to 10 a.m.
- An afternoon snack (direct booking benefit) from 3.30 p.m. to 5 p.m. Cold dishes of the day, salad buffet, homemade cakes.
- A five-course dinner from 6.30 p.m. to 8.30 p.m. with salad buffet, creamy soup, first course, second course, and dessert.
- We always offer a vegetarian alternative.
- Drinks are not included.
If you follow a lactose-free and/or gluten-free diet, please inform us when you make your booking or a few days before arrival.
Molaris Spa
Our wellness area is designed so that you can enjoy complete tranquility, but there are also areas for families.
The sauna area is a nude area. For hygiene reasons, please enter the sauna without swimwear. Persons under the age of 16 are not permitted.
However, children are of course welcome to use our two swimming pools, one indoor and one outdoor, and the panoramic family sauna on the 4th floor (the only sauna that can also be used with swimwear).
Summer opening times:
- Spa area: 1 p.m. – 7.30 p.m.
- Heated outdoor pool (30°C): 1 p.m. – 7.30 p.m. (opens at 8 a.m. from 15 June)
- Indoor pool: 7 a.m. – 7.30 p.m.
- Family sauna: 1 p.m. – 7.30 p.m. (on request at reception)
Winter opening times:
- Spa area: 1 p.m. – 7.30 p.m.
- Heated outdoor pool (30°C): 1 p.m. – 7.30 p.m.
- Indoor pool: 7 a.m. – 7.30 p.m.
- Family sauna: 1 p.m. – 7.30 p.m. (on request at reception)
In each room, we provide you with a wellness bag containing a bathrobe and sauna towel.
And if you don't have your own slippers with you, just ask at reception.
They will be provided for you at any time.
Pets
Small dogs are allowed, and we charge €20.00 per day without food.
Please bring a dog basket or blanket with you. However, we ask for your understanding that pets are not allowed in the dining, wellness, and lounge areas.
Please let us know if you plan to bring your pet with you.
The following room categories can be booked with dogs:
Comfort Room, Seerose and Alpenroose Junior Suites, Panoramic Room, Classic Family Suite.
Travel Cancellation Insurance
Things don’t always go to plan, so we recommend requesting a quote by e-mail at info@no-spam.molaris.no-spam.it
Cancellation policy
Cancellation terms (for bookings made directly with the hotel): If you need to cancel your holiday, please let us know as soon as possible.
- Cancellation is free of charge up to 30 days before arrival.
- For cancellations between 30 and 21 days before arrival, we will retain the deposit.
- In case of cancellation between 21 and 7 days before arrival, we charge 50% of the total amount.
- In case of no-show, late arrival, early departure, or cancellation 7 days before arrival, 80% of the total amount will be charged.
Tourist tax
A tourist tax of €3.50 per person per night is charged in the province of South Tyrol.
Garage
Parking spaces are available in our garage or behind our hotel.
Beauty treatments
Our beauty centre is open from Monday to Saturday, 1 p.m. – 7 p.m.
We recommend booking your treatments in advance. You can cancel your spa appointment free of charge up to 24 hours before the treatment. After that, the full price will be charged.
Frequently asked questions about your holiday
What are the check-in and check-out times?
Check-in is from 2 p.m. on the day of arrival, and check-out is by 10 a.m. on the day of departure. If you’ll be arriving after 6 p.m., please let us know by phone on +39 0472 849426.
What are the meal times?
Breakfast buffet from 7.30 a.m. – 10 a.m., afternoon snack from 3.30 p.m. – 5 p.m., and five-course dinner from 6.30 p.m. – 8.30 p.m. The afternoon snack is an exclusive benefit when you book directly with us.
Do you offer vegetarian or gluten-free menus?
There are vegetarian alternatives with every menu. We’re happy to cater for lactose-free and gluten-free diets if you let us know when booking or a few days before you arrive.
What are the spa opening times?
The spa area and heated outdoor pool (30°C) are open daily all year round from 1 p.m. – 7.30 p.m., and the indoor pool from 7 a.m. – 7.30 p.m. In summer, from 15 June, the outdoor pool opens at 8 a.m. The family sauna on the fourth floor is available on request at reception.
How old do children have to be to use the sauna?
The main sauna area is a textile-free zone with a minimum age of 16. Families with younger children can use the family sauna on the fourth floor, which is the only sauna where swimwear is worn.
Are dogs allowed?
Yes, small dogs are welcome. The charge is €20.00 per day, excluding food. Dogs are not permitted in the dining, spa or lounge areas. Room categories available for guests with dogs: Comfort Room, Junior Suite Seerose, Junior Suite Alpenrose, Panoramic Room, and Classic Family Suite.
How much is the tourist tax?
The South Tyrol tourist tax is €3.50 per person per night and is payable locally at the hotel.
Is parking free?
Yes. Parking spaces at the hotel, in the garage, and at the back of the hotel are available free of charge, subject to availability.
What happens if I cancel?
For bookings made directly with the hotel:
- Up to 30 days before arrival: free of charge
- 30 to 21 days before arrival: loss of deposit
- 21 to 7 days before arrival: 50% of the booking price
- Less than 7 days before arrival, in the event of a no-show or early departure: 80% of the booking price
If required, we can arrange individual travel cancellation insurance for you. Simply send an e-mail to info@no-spam.molaris.no-spam.it.
What are the beauty centre’s opening times?
The beauty centre is open from Monday to Saturday, 1 p.m. – 7 p.m. We recommend booking in advance at molaris.guest.net/treatments. You can cancel free of charge up to 24 hours before your appointment.
What’s in the spa bag?
Every room has a spa bag with a bathrobe and sauna towel. Slippers are available from reception at any time if you need them.